PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE.
We cannot accept returns on any items unless they are faulty.
2. DAMAGED ITEMS
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to offer you a full refund or exchange for items of the same value.
In the unlikely event that you experience an unwanted reaction to one of our products, please contact the spa who will arrange a refund or exchange (and help you try and understand the issue) When returning your products, please make sure you include the order number along with the product in all original packaging, wrapping and any tamper seals intact. Please also include a brief note stating why you have returned the item and ensure that you send via registered post. This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a the spa. Once your item is received by us and it meets the criteria above, we will apply a refund to the original method of payment for the value of the goods within 14 working days.
Delivery is chargeable at £3.95. Additional items are charged at £1.50 per item. Items are posted by Royal Mail recorded delivery. We endeavour to send out all orders same business day. Please allow 3 – 4 business days for delivery.
5. FORMATION OF THE CONTRACT
These terms of sale apply to all goods supplied by Danesfield House Hotel Limited (Spa Illuminata) ("the Supplier").
No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and sends you written confirmation confirming your order to the address or email address you have given. Once the Supplier does so, there is a binding legal contract between us. Any goods on the same order which we have not confirmed or dispatched to you do not form part of that contract.
The contract is subject to your rights of cancellation below.
This Website is intended solely for sales direct to consumers. If you are not buying as a consumer then you must not make an offer to us from this Website and in any event you will not be entitled to any compensation for damages or consequential or indirect losses.
If you order goods where a minimum age requirement is indicated, by ordering you confirm that you are of the required age.
The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.
6. DESCRIPTION AND PRICE OF THE GOODS
The description and price of the goods you order will be as shown on this Website at the time you place your order.
Sometimes the product specifications of goods may change, in which case the Supplier will reasonably offer you a substitute of the same or better quality at the same price. All sizes and measurements are approximate but the Supplier tries to make sure that they are as accurate as possible. On the rare occasion that there is an error, the Supplier will advise you about it as soon as possible.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods. There may be restrictions in place from time to time in relation to the number and type of goods, which you may purchase in any one order, as well as a maximum sum of money which may be spent in any one order. Any such restrictions will be advised on this Website.
Every effort is made to ensure that prices shown on this Website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Supplier will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods.
In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of this Website about delivery.
The price of the goods excludes delivery. Prices and delivery charges are inclusive of VAT.
Payment for the goods and delivery charges can be made by any method shown on the Website at the time you place your order.
8. YOUR RIGHT OF CANCELLATION
You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.
To exercise your right of cancellation, you must give written notice to the Supplier by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown below. You must take all reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Supplier that you are cancelling the contract, and provided the goods have been received in an acceptable condition, the Supplier will refund or credit you within 30 days for any sum that has been paid by you or debited from your credit card or other account for the goods.
All goods supplied by the Supplier are warranted free from defects for the prescribed time after opening (such time varies from product to product). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions.
If the goods supplied to you develop a defect while under warranty, or you have any other compliant about the goods, you should notify the Supplier in writing at the address, fax number or email address shown below.
10. DATA PROTECTION
In accordance with the Data Protection Act 1998, the Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Unless you agree otherwise, the Supplier will only use the information you provide about yourself for the purpose of fulfilling your order and as provided for in section 1 above. The Supplier would like to notify you of goods and offers that may be of interest to you from time to time. You can correct any information about yourself, or ask for information about yourself to be deleted, by giving written notice to the Supplier at the address, fax number or email address shown below.
When you visit this Website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled or licensed to the Supplier. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited.
These terms and conditions only cover this Website. Any links within this Website to other websites are not covered by this policy and we accept no responsibility or liability for the content of websites which are not under our control.
13. EVENTS BEYOND OUR REASONABLE CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
14. APPLICABLE LAW
These terms of sale and the supply of the goods shall be governed in accordance with the laws of England and Wales. Any dispute arising under these terms of sale and the supply of goods shall be subject to the exclusive jurisdiction of the English courts and the parties waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inappropriate forum.
15. CONTACT DETAILS
SOUTH AUDLEY STREET
LONDON, W1K 2QS
T +44 1628 891010
F +44 1628 890408